Mitigated – Storage service connectivity issues in South Central US.
What happened?
Between 20:59 UTC and 23:45 UTC on 12 November 2025, a platform issue resulted in an impact to the Storage service in the South Central US region who might have experienced connectivity issues with the service hosted in the region. This issue is now mitigated. An update with more information will be provided shortly.
Dr. Know has marked this incident as resolved as Microsoft has confirmed resolution and all testing is succeeding. Dr. Know will continue to monitor to ensure the issue remains resolved.
Posted Nov 12, 2025 - 18:56 CST
Update
While we are still awaiting confirmation of resolution from Microsoft, we have noticed that all products are operational at this time. This is a positive sign that the issue is resolved or close to being resolved. We will continue to provide updates until the issue is confirmed resolved by Microsoft.
Posted Nov 12, 2025 - 18:05 CST
Update
After reviewing our incident, Microsoft let us know that all of their customers who have storage accounts in the South Central US region are impacted by this issue. They are working to resolve the issue currently and will provide us with another update as soon as possible.
While this issue has not been reported yet to the Microsoft Azure health status dashboard, they said that it would be there soon: https://azure.status.microsoft/en-us/status
Posted Nov 12, 2025 - 17:02 CST
Update
We had an initial call with Microsoft and they collected the data they require in order to troubleshoot further on their end. They will be getting back to us soon with an update and next steps. We will continue to update this incident as we obtain more information.
Posted Nov 12, 2025 - 16:38 CST
Update
We are continuing to work on a fix for this issue.
Posted Nov 12, 2025 - 15:52 CST
Identified
We have identified the root cause of this issue. Most users are unable to connect to one of our core Microsoft Azure storage accounts. We have opened a ticket with Microsoft and will continue to provide updates as we learn more and work towards a solution.
Posted Nov 12, 2025 - 15:37 CST
Investigating
As of about 2:45 PM CST, we were made aware of a connectivity issue with Dr. Know products. This is causing most users to be unable to open or use products. We are actively investigating this issue and will provide updates as we learn more and work towards resolution.
Posted Nov 12, 2025 - 15:08 CST
This incident affected: Dr. Know, Dr. Know Go, and Dr. Know Admin.