Dr. Know - Scheduled Maintenance

Scheduled Maintenance Report for Dr. Know, LLC

Postmortem

This scheduled maintenance was completed successfully.

We upgraded our VPN Gateway devices to the latest zone-redundant SKU, obtained a new public IP address, communicated the updated information with impacted on-premises customers, and restored and tested connectivity.

All impacted customer connections have been restored successfully and without data loss.

Total downtime was 1 hour, 15 minutes.

Posted Nov 07, 2025 - 20:22 CST

Completed

The scheduled maintenance has been completed.

Posted Nov 07, 2025 - 18:00 CST

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Posted Nov 07, 2025 - 16:00 CST

Scheduled

Dr. Know is performing scheduled infrastructure maintenance to ensure you continue to have secure, compliant, and high-performing experiences with our products.

Specifically, we will be upgrading our VPN Gateway devices. This upgrade will impact customers with secure VPN connections to these devices. Message delays will be experienced during this time. However, messages are expected to resume after migration is complete. No data loss is expected.

Please review the list of impacted products and services for details on availability during this period.

Thank you for your patience and continued trust in us.

Posted Nov 07, 2025 - 15:12 CST

This scheduled maintenance affected: Connections.